STANDARD SUPPORT POLICIES AND SLAS
**Pre-Sales Support Request
Pre-Sales support is available via our sales contact form. A sales engineer will assist you with your inquiries.
**Access to Administrative / User Tools, Support / Ticketing, and other Features**
CityReach Technologies Support Requirements
To ensure a personalized and secure experience, we require all users to complete the following steps before accessing our Administrative Tools, User Tools, Support System / Ticketing and our full range of features. Please note that only registered users with a current cloud service(s) agreement are entitled to support, can open support tickets, and perform administrative task on behalf of their companies:
- **Company Registration**: Your Company must have already completed the Company Registration requirements and registration. These requirements include having subscribed to a cloud and / or VoIP services Agreement and having properly submitted all pertinent account / billing information. After the Company has completed registration, then User Account Registration will be available by the designated Company Administrator. They may then perform Account Registration.
- **Account Registration**: You must be a **registered user** on our platform. Registration is simple and provides you with access to our services. If you have not registered yet, please ask your Administrator to create an account.
- **Acceptance of Terms and Conditions**: During the registration process, you will be prompted to accept our [Terms and Conditions] (#). This is a crucial step as it outlines the legal agreement between you and CityReach Technologies, including your rights and responsibilities as a user.
- **Sign-In**: Once registered and having accepted the terms, please ensure you are **signed into our site**. Signing in allows us to provide a tailored experience and ensures the security of your account.
Please note that without completing these steps, access to certain tasks and features will be restricted. This is to protect both your user experience and the integrity of our platform. Thank you for choosing CityReach Technologies. We're excited to have you on board!
Support Policies
Global Customer Services Support Resource Guide
Grace Periods Policy
Lab Units Usage Policy FAQ
RMA Process and Policy
Secondary Market Policy
Third Party Components Support Policy
Archived Policies
Service Level Agreements (SLAs)
Cloud NGFW for Azure Service Level Agreement
Cloud NGFW for AWS Service Level Agreement
Cortex Service Level Agreement
IoT Security Service Level Agreement
Prisma Access Service Level Agreement
Prisma Cloud Service Level Agreement
Prisma SD-WAN Service Level Agreement
Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
Service Level Objectives
Other Documents
**Experience Uninterrupted Productivity with Microsoft's Break / Fix Support**
In the dynamic world of IT, disruptions can occur unexpectedly, causing potential downtime and loss of productivity. Microsoft's Break / Fix Support is designed to address these challenges, ensuring your business operations continue smoothly. This service focuses on resolving technical issues or "breaks" that hinder the normal functioning of your systems, restoring them to their optimal operation as swiftly as possible.
Microsoft's Break / Fix Support is a part of its comprehensive support offerings, available at all support levels. Whether it's a minor glitch or a major system failure, our dedicated team of experts is always ready to provide prompt and effective solutions. We understand that every minute counts in your business, and we strive to minimize downtime and maximize productivity.
**Tailored Support for Your Unique Needs**
Microsoft's Break / Fix Support is not a one-size-fits-all solution. We understand that each business has unique needs and challenges. Therefore, our support services are tailored to meet your specific requirements. From diagnosing the issue to implementing the fix, our team works closely with you, ensuring the solutions provided align with your business objectives.
**Beyond Just Fixes**
While our primary goal is to fix the immediate issue, we believe in going a step further. Our Break / Fix Support also includes proactive measures to prevent future disruptions. By identifying potential problem areas and addressing them proactively, we help you avoid future breaks, ensuring your systems run smoothly and efficiently.
**Partner with Microsoft for Unmatched Support**
When you choose Microsoft's Break / Fix Support, you're not just choosing a service; you're choosing a partner committed to your business's success. Our team of experts is always ready to assist you, providing the support you need when you need it most. Experience the peace of mind that comes with knowing your systems are in good hands. Choose Microsoft's Break / Fix Support today.
Legal Agreements
Recommended Resources
Whitepaper